Many things happen when your CHFA computer is otherwise unused, virus scans, automatic updates etc. If you turn your computer off none of this can take place. Please leave your CHFA computer ON at all times - nights, weekends etc. They should NOT be left in sleep mode, but we do recommend logging Off if your operating system allows it.
You can join the list by sending a message to: MAILSERV@uni.edu where the body of the message contains: "SUB CHFA-Today". You may leave the list by sending a message to: MAILSERV@uni.edu where the body of the message contains: "UNSUB CHFA-Today".
The fastest way to get help is by filling out and submitting a work request form. You can also call the CHFA|TECH help line at 273-7349, or e-mail us at firstname.lastname@example.org. Calling or e-mailing an individual technician can take longer, as they may be busy with another task, or may be away from their desk for some time.
All problems/work requests are entered into our master task list. On any given day we have 150 or more tasks open. Jobs are primarily on a first-in first-out basis, with adjustments made based on the severity / urgency of the problem.
We respect your privacy, so we contact you before coming to your office. Often people are not available at the time we call them. If this is the case, we move on to the next task until we get to a task that can be worked on. You may have been one of those tasks that got called because on that day the tasks above yours could not be worked on. We also have to make allowances for severity of problems. If a server is down that prevents many people from working, we will fix it before visiting an individual's problem.
The CHFA|TECH Master Task List is a listing of all the problems/work requests we receive here at CHFA|TECH. The list contains information on where a problem is, what the problem is, what equipment is affected, what work has been performed and when. Each person at CHFA|TECH has a specialized version of this task list that is customized to that person's area of expertise.
CHFA|TECH is always looking for qualified students to work as student technicians, office assistants, and lab monitors. Having work study funds is helpful, but not required. Stop by the help desk at CAC 106, or email us at email@example.com and ask for an application.
If the machine is not too old, we try to reassign it where will be valued within the College. If it is not needed within our College, we look for needs on campus . If we cannot find a good home, we send it to the University auction. University policy does not allow us to sell equipment to individuals other than at the auction.